For testing websites or interfaces more generally – mobile phones, remote controls for household equipment – situation scenarios are a rich and efficient technique which Extensia uses regularly.
A dozen interviews are generally sufficient to:
Assess the overall coherence, graphics and content of an interface,
Assess the relevance of the functionalities offered,
Identify stumbling blocks and potential difficulties for users when finding information, navigating or finding their location in the menus.
Analyze the interface’s strong points, with a view to using them in subsequent developments.